NiaHealth is hiring

Client coordinator

Bilingual (English & French) sales and CX coordinator. Own the first conversation prospective clients have with NiaHealth, and help build the best proactive health experience in North America.

Bilingual EN + FR Remote, Canada Full-time $50,000–$65,000 CAD
Location Canada, remote-first
Languages English & French Bilingual required
Compensation $50,000–$65,000 CAD
Start date August 15, 2026
Schedule Full-time, 40 hrs/week Occasional weekend coverage during busy periods
Benefits HSA up to $2,000/year
Reports to Mike Goss, COO
80% of inbound prospects, yours to own and close
>15% month over month D2C growth, the team goal you'll help drive
1 hr first-reply time you'll set the standard for
01

The role

NiaHealth is looking for a motivated, high-agency sales and CX coordinator to manage client communications and drive new D2C sales.

You'll be the first point of contact for prospective clients. Pitching, closing accounts, and making sure ongoing support needs are met with professionalism and care. You'll also help shape NiaHealth's B2C and CX strategy as we build the greatest client health experience in North America.

You'll handle roughly 80% of incoming prospects, coordinate across teams, and make sure clients always feel valued and supported.

02

About NiaHealth

Staying healthy shouldn't be confusing, time-consuming, or reactive. It should feel empowering.

We're building a new kind of healthcare. Proactive, personalized, and built around the individual. Through a digital-first experience, at-home health testing, and personalized care, we give Canadians clear, early insight into their health and the support they need to actually act on it. No noise, no medical jargon. Just meaningful data, thoughtful design, and a product people trust.

We're an early-stage company moving fast, backed by leading Canadian investors including Golden Ventures, Version One, and Garage Capital, alongside operators from Shopify, Uber, and Wattpad.

As we scale, we're looking for a client coordinator who thrives at the intersection of relationship building, sales, and exceptional client experience. This role is central to our growth. You'll be a trusted guide for prospective and existing clients as they navigate their journey with NiaHealth.

03

What you'll do

70% of role
Sales and growth
→Own inbound sales. Take booked sales calls, respond to warm leads, and close accounts over SMS, calls, and email in Intercom, keeping conversations properly tagged. Our sales today are fully inbound: people who booked time because they want to learn more.
→Confidently pitch NiaHealth's offerings and field client questions about our testing services.
→Manage inbound social media comments and DMs from our community.
→Collaborate with leadership on sales strategy and CRM development.
→Support selling and upselling as we work toward the team's goal of more than 15% month over month growth in D2C sales.
30% of role
Client support and CX
→Deliver a white-glove client experience: invoicing, order management, fulfillment, and coordination with partners.
→Manage inbound client inquiries via Intercom, supporting lab requisitions, invoicing, and client data requests with precision and compliance.
→Resolve conversations independently, escalating complex cases when necessary.
→Provide responsive coverage during required hours to ensure continuity of support.
→Maintain a 1-hour first-reply time and work with the team toward a resolution time under 4 hours.
→Work closely with our CX team, since great sales and great client experience overlap constantly.
04

What success looks like

3 months in
→Handle 80% of client communications and independently close and support client requests.
→Identify 2 to 4 process improvements to streamline the customer sales experience and begin executing on them.
6 months in
→Take on growing ownership of the D2C sales process, working closely with leadership and gradually running it day to day.
→Own sales analytics for reporting on efficiency and quality assurance.
→Enable expansion of services into new provinces and business verticals.
05

About you

Someone excited to grow alongside a startup, who brings both drive and empathy to every client interaction, balancing sales goals with genuine care.

Based in Canada (required for PHI compliance).
Bilingual in English and French (required).
1 to 2 years of experience in customer service, CX, or account management. Internships count.
Strong written and verbal communication skills.
Proven ability to manage competing priorities with resilience, attention to detail, and independence.
Comfort with sales: pitching, follow-up, and closing.
High agency, adaptable, and eager to earn more responsibility over time, while being genuinely happy doing the unglamorous parts of the job well.
Bonus points
BDR or account manager experience Client-facing healthcare or tech Pre-Series A startup experience Intercom Google Sheets Zapier
Coverage hours

Weekday coverage runs 9 AM to 5 PM PT, Weekend work isn't part of the regular schedule, but during busy periods we may occasionally need a few hours of coverage, which we'll always flag in advance. You'll be the primary coverage for client requests during weekday hours.

06

Why join NiaHealth

Impact

Help people understand their risk for chronic disease earlier and take meaningful action.

Rapid career growth

Work closely with leadership on core D2C sales and client experience initiatives, with real ownership and exposure to strategic decisions.

Flexible health benefit

An HSA benefit of up to $2,000 for the health needs that matter to you.

Remote-first

Flexibility and autonomy across Canada, with opportunities to travel and connect with the team and clients in person.

Help build the best proactive health experience in North America.

Applications go directly to our team. We read every one.

Apply now →